Refund policy

30-Day Hassle Free Returns

At Zelyria, your confidence and comfort matter most. If your purchase isn’t quite right, we make it simple to return or exchange your items.

Return Policy Overview

  • Return Window: You have 30 days from the date you receive your order to initiate a return.
  • Return Condition: Products must be unused, in their original condition, and returned with the original packaging.
  • Restocking Fee: There are no additional fees required to process returns. Once your item is received and inspected, Zelyria will issue your refund in full.
  • Return Label: Customers are responsible for the arranging and covering cost of return shipping

Return Costs

  • Defective or Damaged Products: Free of charge. If your product arrives damaged, defective, or incorrect, we’ll cover all return costs.
  • Change of Mind: If you purchased the wrong item, changed your mind, or the product doesn’t suit your needs, you’ll be responsible for the return shipping cost. Please note, shipping fees are non-refundable.

How to Return an Item

  1. Contact Us: Email our team at info@zelyria.com with your order number and reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents included.
  3. Send it Back: Ship your package through the carrier specified in your return authorization email.

Refund Process

  • Inspection: Once we receive your return, our team will carefully check the item to ensure it meets our return guidelines.
  • Refund: Approved refunds are issued within 7 business days and will appear in your original payment method, depending on your bank or provider.

Exchanges

  • Looking for a different shade, style, or product? Zelyria will gladly help you with an exchange to find what works best for you.

Non-Returnable Items

  • For hygiene and safety reasons, certain items may not be eligible for return. These items will always be clearly marked as non-returnable on the product page.

Need Help?

We’re here to support you. Visit our FAQs page or connect with our client care team.

Contact Information:

Store Name: Zelyria
Address: 216 Grant Ave, Morgantown, WV 26505, USA
Email: info@zelyria.com
Phone: +13042454855

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)