FAQs
FAQ
Welcome to Zelyria Frequently Asked Questions (FAQ) Page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us
Frequently Asked Questions
1. How long will it take to receive my order?
Our estimated delivery times are as follows:
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Processing time: 1–2 business days
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Transit time: 6–8 business days
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Estimated delivery: 7–10 business days total
For more information, please visit our Shipping Policy page.
2. Do you offer free shipping?
Yes — we offer free standard shipping on all U.S. orders. For full details, please see our Shipping Policy.
3. Where is Zelyria located?
Zelyria is a U.S.-based brand, offering premium, science-backed skincare and self-care tools. We currently ship exclusively within the United States.
4. What if I receive a defective product?
If your item arrives damaged or defective, we’ll gladly replace it at no additional cost. Please contact us and return the product within 30 days. Learn more in our Return Policy.
5. Can I cancel my order after it’s placed?
Yes — you can cancel your order within 24 hours of purchase. Please contact our support team as soon as possible to make changes or cancellations.
6. What is your return policy?
We offer a simple, stress-free return process. For complete instructions and eligibility details, please see our Return Policy page.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, we’ll issue your refund. Refunds typically appear in your original payment method within 7 business days, depending on your bank or payment provider.
8. Do you offer any warranties or guarantees on your products?
Yes — all Zelyria products include a 30-day warranty from the date of delivery. See our Return Policy for more information.
9. How can I contact customer support?
You can reach our team anytime through the Contact Us page or by emailing info@zelyria.com. We’re happy to assist with any questions or concerns.
10. Do you ship internationally?
At this time, Zelyria ships only within the United States.
11. Do you have a physical store location?
Zelyria operates exclusively online, allowing us to provide luxury beauty devices at accessible prices with direct-to-door convenience.
12. Can I place a bulk order for my business or organization?
Yes — we accept bulk or wholesale orders. Please contact our customer support team to discuss details and pricing.
13. What is the process for exchanging a product?
For full exchange details, please refer to our Return Policy page or contact our support team for assistance.
14. How can I track my order?
You can track your shipment anytime through the Track Order page on our website using your order number and email.
Contact Information:
Store Name: Zelyria
Address: 216 Grant Ave, Morgantown, WV 26505
Email: info@zelyria.com
Phone: 304-244-1594
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)